Delivery Costs, Options & Packaging

All orders on this website must be paid for in full before they will be packed and shipped from our warehouse.

Orders are ready to be dispatched directly from our warehouse the same day of completing your order; often within minutes.

Delivery Options & Costs

Delivery options include Parcel Post or Express Post via Australia Post.

Australia Post’s regular Parcel Post service is cost effective and reliable, delivering parcels in 2 or more business day.
Parcel Post services for all orders under $200 will cost $11.99.

Australia Post’s Express Post service provides next business day delivery to most metropolitan areas across Australia.
Express Post services for all orders under $200 will cost $16.95.

With all orders over $200 in total, you can select FREE shipping.

How Do I Track My Delivery?

You will be provided with a tracking number via email, if you have supplied one, from Australia Post in order to track your delivery once your parcel has been shipped from the warehouse.

If you are not home at the time of delivery, the courier will leave a collection card. Orders will be held for 10 working days at your local Australia Post Office before being returned to us.

If your parcel is more than 5 working days overdue, please contact us by telephone.

Where Do We Deliver To?

We deliver anywhere across Australia for the same low price!

How Will Products be Packed?

While the contents of your package will be exciting, the packaging everyone else may see will be boring!

Here at Wand Warehouse, we value the privacy of our valued customers and our plain packaging reflects this. By wrapping up your exciting products in plain packaging, no one except you will know what is actually inside!

Discreet packaging means that you can shop with confidence at www.wandwarehouse.com.au knowing that even if you are not home to accept your parcel, nosy neighbors, work colleagues; even family members will not know what is inside.

Will Packages Show Return To Sender Details?

Australia Post requires us to have a return address on all packages. Because we know how nosy people can be, we get all our packages returned to a PO Box that makes no reference to the products you have purchased.

What Will My Parcel Look Like?

We discreetly and securely package all products. Depending on the size and shape of what you have ordered, your order may come in an Australia Post Satchel or a plain box. It will give no indication of who the sender is or what’s inside.
We make sure items are well padded with ‘bubble wrap’ when they are packed in order to prevent rattling and nosy hands from feeling the ‘shape’ of the product. Of course this extra padding also ensures your product arrives in top notch condition ready to use!

All our boxes and envelopes are also double-wrapped with heavy duty packing tape to prevent ‘peeking’.

There are no markings on your package except for standard Australia Post packaging labels, your address and an inconspicuous return address. There will be no logos, or mention of the contents of the package.
If for some reason a courier service requires the contents of the package to be described, your products will be listed as ‘health products’ under the name of Wand Warehouse.